12 July 2023
Unfortunately, our warehouse is currently experiencing delays shipping USA orders. Timeframes vary from 2 - 8 days for orders to be processed.
This delay is unacceptable and we are pushing for a more timely resolution. We know that the service providers we choose reflect on our business decisions, and we are not confident of their service at this point.
If you can wait, please order direct. Alternatively, we suggest buying online or instore through on of our Retail Partners.
Thank you for your understanding.
Lisa and Wade
- Free Shipping is available on orders of $70.00 or more, before applicable taxes and shipping.
- Offer is limited to online orders, shipped via UPS SurePost within Contiguous USA*.
CONTIGUOUS USA SHIPPING OPTIONS
- UPS SurePost: $7.99 flat rate for orders less than $70.00.
- 3 - 6 Business Day Ground Service + fulfilment time
- UPS 2-Day Air: $14.99 flat rate (No Free Ship)
- 2 Day Air Service + fulfilment time
CUT-OFF AND FULFILLMENT TIMES
- UPS SurePost/ Free Shipment Cut-off: 9am EST
- 2-Day Air Cut-off: 9am EST
- Fulfilment Time: Add 1 - 3 days for a standard orders fulfilment
- Fulfilled Monday to Friday, with the exception of national and local Nevada holidays.
- Nevada orders are subject to applicable taxes; applied at check-out.
- Shipped USPS Priority Mail: $9.99 flat rate / Approx. 3 Business Day Service + fulfilment time
- *Free Shipping Offer does not apply.
NON-CONTIGUOUS USA & OFF-SHORE USA TERRITORIES / BASES
Please contact us to see how we can help.
UK and European customers - please contact us.
Canadian customers can buy KINeSYS online at www.kinesysactive.ca
Australian customers can buy KINeSYS online at www.kinesysactive.com.au
OUR 30 DAY PROMISE
We want you to love KINeSYS so much that it becomes your go-to sunscreen. But we know that sometimes a product is not quite right for you. That’s why if you purchase directly from our website, and you’re not happy for any reason - even after 30 days - it’s OK.
Read more about why we make this promise.
If you purchased through our online store, contact us anytime and quote your order number along with an outline of the issue.
If you purchased our products through one of our retailers, please contact them directly.